Hendrick Cars - Service Advisor

Terry Labonte ChevroletLocation: 1401 Bridford Pkwy, Greensboro, North Carolina 27407Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to grow their careers within a rewarding business industry!

Service Advisor Job Description: Service Advisors are trained to help customers find the BEST solutions to their vehicle service needs. Day to day includes managing appointments, greeting customers, thoroughly inspecting vehicles, diagnosing problems, providing repair estimates, and delivering EXCEPTIONAL customer service!

Schedule: Full Time, business hours 7:00am-6:00pm Monday through Friday, 7:30am-4:00pm Saturdays, closed on Sundays.

Location: Terry Labonte Chevrolet (Greensboro, NC).

Pay Range: $50,000 - $100,000 per year and above (based on job performance).

Benefits:

NO COST Employer Healthcare & Prescription Coverage

Paid Company and Manufacturer Training

401(k) Retirement Plan with Company Match

Dental, Vision, Life Insurance

Internal Career Paths & Growth Opportunities

Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)

Paid Time-Off up to 3-weeks Paid Vacation

Holiday and Sick Pay

NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)

Employee Discounts

College Scholarship Program

Promote From Within Culture

Clean state of the art facilities

Top Notch Climate-Controlled Shops & Equipment

The Hendrick Advantage- be a part of the largest privately owned dealer group in the country!

Job Responsibilities:

Greet customers in the service department and obtain customer and vehicle information.

Accurately document customer's vehicle information and concerns.

Explain services, repairs, and maintenance to customers in terms they can understand.

Compute cost of replacement parts and labor to restore vehicle condition specified by customer.

Provide accurate estimates on service and repair costs and turnaround times.

Manage and schedule service appointments for customers.

Ensure customer vehicles are serviced and repaired in a timely fashion.

Follow up with customers on the status of their vehicle.

Keep accurate records of vehicles serviced.

Assist with loading and unloading of customer vehicles.

Recommend products and services to customers.

Resolve customer concerns in a professional and timely manner.

Offer additional services and repairs to customers.

Maintain CSI at or above Company standards.

Maintain an organized, clean and safe work area.

Participate in required training.

Record all hours worked accurately in company timekeeping system.

Follow Safeguards rules and regulations.

Demonstrate the Company's Core Values.

Comply with Company policies and procedures.

Observe all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned.

Qualifications:

Valid Driver's License.

High School Diploma or equivalent.

2 years experience in automotive service preferred.

Commitment to providing exceptional customer service.

Knowledge of automotive systems, parts, service, and repair.

Flexibility to work rotating shifts, weekends, and holidays as needed.

Essential Skills:

Ability to explain technical issues and parts in layman's terms.

Excellent communication, problem-solving, and organizational skills.

Ability to upsell services and products.

Ability to work in a fast-paced environment.

Ability to use dealership software programs for scheduling and billing.

Ability to establish and maintain positive customer relationships.

Ability to use a computer and other office equipment.

Ability to work in a safe and professional manner.

Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.For more information, please visit www.hendrickcareers.com .This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf.