IT Analyst - Service Delivery Lead

Eli Lilly and Company
Durham, NC
27 Feb 2025

Vacancy expired!

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Join a growing team and develop the site IT support model at Lilly RTP!

The RTP IT team is looking for an experienced IT service delivery analyst to join our growing team. On the team you will play a meaningful role in leading the implementation of the IT support objectives as well as the collaboration with global IDS teams to enable standards, processes, and governance of IT manufacturing hardware and applications.

What You'll Be Doing:

You will partner with RTP site functional and IT leadership to lead a team of IT analysts that maintain and support critical laboratory and operational applications that ensure a reliable supply of medicine for our patients. This role demonstrates an understanding of site priorities to ensure accurate and on-time communication to coordinate equipment and application patching and service outages.

How You'll Succeed:
  • Develop and implement an IT support framework that supports the strategic objectives of the site.
  • Investigate root cause of IT system issues, coordinate the technical evaluation with IT experts, and drive resolutions.
  • Lead communication and scheduling for patches and changes to systems, including coordination of outages in operations.
  • Use Service now for required documentation of system configurations.
  • Deploy manufacturing IT hardware assets to support equipment start up.
What You Should Bring:
  • Experience working in a regulated industry and understanding of support processes in IT as they apply to manufacturing and warehousing.
  • Proficiency with ITIL concepts and ServiceNow.
  • Ability to communicate effectively in written and verbal form across management levels and business functions in a diverse setting.
Basic Qualifications:
  • Bachelor's Degree in Computer Science, Information Technology or related technical field
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
About the Organization:

Lilly IT builds and maintains capabilities using innovative technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.

The Manufacturing and Quality IT team uses technology and analytics to transform and scale manufacturing to the digital plant of the future and support manufacturing operational excellence and efficiency. This team helps produce medicines using machine learning and robotic capabilities with some of the most sophisticated manufacturing technologies and rigorous quality standards.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).

#WeAreLilly
  • ID: #49374138
  • State: North Carolina Durham 27701 Durham USA
  • City: Durham
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-02-27
  • Deadline: 2023-04-28
  • Category: Et cetera