IT Desktop Support Engineer - AV

IT Desktop Support Engineer - AV in Charlotte, North Carolina Posted 04/11/22

• Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members.
• Vibrant work environment with a culture founded on collaboration and good energy.

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

• Support employees in resolving problems with IT, AV and communications systems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
• Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
• ands-on troubleshooting of hardware, software applications, networking and other technical issues.
• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.

• A minimum of 3 years experience troubleshooting of hardware, software applications, networking and other technical issues.
• Familiarity with IT, AV and communications systems.
• Basic understanding of networking, basic understanding of Windows Operating Systems
• Basic understanding of Apple/Mac OS
• Experience with JIRA/Confluence | Slack | Okta | GSuite | Provisioning/Imaging Macs/PCs/Chromebooks
• Strong verbal skills, and strong problem solving skills.
• Excellent customer service skills