Vacancy expired!
KORE1, a nationwide provider of technical staffing and creative recruiting solutions, has an immediate opening for an IT Help Desk Technician. Summary:This position is Based out of our East Coast operation in Rocky Mount, NC. We are seeking an T Help Desk Technician to provide 1st and 2nd tier technical support for the field and manufacturing operations locations. Reporting to the Service Desk Manager, you will work with a team of seven in California to ensure business-supporting systems are optimized. Responsibilities:Solve technical issues using existing knowledge of key technologies and methodical troubleshooting and facilitate repair through existing partners.Perform 'hands-on' fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.Perform 'hands-off' fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications.Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals.Coordinate warranty repair with approved vendors/partners.Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.Enter troubleshooting steps and instructions into the solutions database for future use.Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made.Other duties and projects as assigned.
Requirements:Some college and/or equivalent technical school and trainings2+ years of experience on an IT Service/Help desk2+ years of experience with Windows 7 & 102+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)2+ years of experience with Active Directory and group policyExperience with basic networking principleKnowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.Experience with CRM tool (e.g. Ivante Service Manager, Heat) preferred.A+, Network +, HDI, MCSE training and designations is a plus.Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR) is a huge plus.Experience with a systems lifecycle management tool (e.g. LANDesk) is preferred.Knowledge of basic scripting including PowerShell, VB Script and DOS batch files is preferred. ABOUT KORE1 Specializing in creative and technical recruiting, KORE1 is committed to supporting top IT and Creative professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.- ID: #49817895
- State: North Carolina Battleboro 27809 Battleboro USA
- City: Battleboro
- Salary: Market
- Job type: Contract
- Showed: 2023-04-28
- Deadline: 2023-06-26
- Category: Et cetera