IT Manager - Technical Support

Please send resumes This IT Manager role will be hands on in leading a small team of technical support personnel. Will provide everything from system administration and network engineering to desktop support and level 1 help desk support. Will be responsible to help improve and maintain essential IT operations, including operating systems, networks, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

• Support the ongoing IT business needs of large division of software engineers and QA engineers.
• Develop and implement strategy to ensure availability of key infrastructure with minimum down time.
• Construct and implement plans to ensure that the company’s network is secure.
• Develop and implement strategies for backup, Anti-Virus, Security updates.
• Staying up to date with new network technology and reporting this information to the executive team.
• Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
• Will work on IT projects, such as data center moves, system upgrades, software rollouts.
• Purchasing new hardware and software, renewing existing licenses and contracts.
• Oversee offsite datacenter.
• Manage small team of system administrators, network engineers and desktop support analysts.

• Bachelor’s Degree in Computer Science or related discipline
• 7+ experience overall IT infrastructure experience
• 3+ years experience with VMWare, VCenter, Active Directory
• 2+ experience in managing IT teams
• Experience with network support
• Strong people management skills including delegation, motivation, development, and coaching
• Excellent communication skills

• Experience with TFS, SCCM and scripting
• Experience with networking including routers, switches, firewalls