IT Support Engineer

IT Support Engineer in Charlotte, North Carolina Posted 05/26/22

• Dynamic and creative company located in Charlotte, NC and Headquartered in San Francisco
• Dedicated to making financial progress possible for everyone.
• National presence providing excellent service to over 60 million members
• Vibrant work environment with a culture founded on collaboration and good energy

• Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance
• Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
• You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
• Having a healthy and happy team is their number one priority- family focused organization.
• Free amenities, paid company trips and outings, competitive salary, and generous benefits.

• Support employees in resolving problems with IT, AV, and communications systems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding, and other key processes.
• Hands-on troubleshooting of hardware, software applications, networking, and other technical issues.
• Develop and document best practices, tools, and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting, and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.

• 3+ years of relevant background experience

• Experience with Gsuite
• Experience with MacOS support