IT Support Specialist

Description:Our Client is a value-based primary care center for adults on Medicaid. They are continuing to grow (just opened their 100th site) and are looking for an experience IT Specialist to help them support their new locations, as well as help them support future locations underway (they are estimated to 180 sites by end of 2022). This IT Specialist will be responsible for monthly check-in's to their assigned clinics - as well as visiting sights as needed i.e. needing to come fix something by hand. They can expect 15-20 tickets a day when working remotely and around 10 or so onsite (or as many as they can get to given the problem). Techs will be imaging pc's, troubleshooting network connectivity issues, and remoting into end users computers. They use ServiceNow ticketing and TeamViewer to assist users remotely. They will be reporting to the Chicago office and acting as the first line/ liaison for the clinics in their location Tier 1-3 level support

Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem -solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi - VPN

Break/Fix and Equipment Mounting/ Moving

Assisting with the implementation of IT strategy

Assist with company expansion and network infrastructure

Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment

Working with vendors to manage network infrastructure

Deploying hardware for new employees

Keep accurate inventory of all IT related equipment

Shift will be standard 8-5 Monday-Friday. They will be reimbursed for mileage or 25mi away.Skills:Troubleshooting, Hardware, Service desk, Support, Win 10, Printer, Break/Fix, Windows 10, Help Desk, Desktop Hardware, Desktop, printers, vpn, active directoryAdditional Skills & Qualifications:Active Directory Rack & Stack Basic Hardware/ Software Self Management Patching experience would be nice to haveMUST BE VACCINATED - NO EXCEPTIONSAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.