IT Support Specialist

Req ID: R0062902The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibilityor call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Technology Command Center – Production Support GroupPrimary Purpose:Under moderate supervision, monitor the Mainframe and Distributed Batch scheduling environments, Prod, Test, and Pre-prod, to ensure a ‘best practices’ flow of enterprise data processing and highest levels of service and system availability are attained. Perform one time ad-hoc scheduling in the Prod, Test, and Pre-Prod environments. Responsible for performing Incident Management, complex analysis and resolution of escalated problems within the function.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Monitor the processing of programs on mainframe and on the distributed computer systems to ensure system availability and stability are constant.

Responsible for complex analysis of scheduled batch processing to ensure continued uninterrupted flow of mission critical applications.

Ensure that production runs have appropriate measures in place to ensure timely execution of data files and availability.

Perform adhoc scheduling requests and validation of mainframe jobs within the production and test environments

Responsible for problem identification, escalation and resolution in the production environment.

Perform incident management, resolution and if necessary escalation, for any and all abnormal occurrences within the mainframe and distributed production and tests environments.

Production Support incident management includes, but not limited to, critical application and processing disruption. Determination of impact is an immediate reaction and addressedappropriately to alleviate potential impact to Lines of Business, clients and possibility of Institutional reputational impact. Provide Incident Management support including initiating aWebEx, contacting support, performing automated broadcast alerts and email notifications, initial and updates until resolved.Support training of new hires and or less experienced personnel.

Support expectations of 24x7 availability for supported infrastructure

QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma and five years of end-user support experience or equivalent combination of education and work experience.

Understanding of software and hardware deployed within a business.

Effective verbal and written communication skills for the purpose of information to end-users.

Preferred Qualifications:1.CA ESP (Truist primary job scheduler. Mainframe and gui),ZEKE, CA 7, Control M, Job scheduling, batch processing monitoring, etc….

TSO, SDSF, JES2, & MVS Commands

Host and Distributed platforms

Incident Management (ITIL)

Z/OS 10, Z/VM, OS/390, JCL, CICS

Remedy, HP Peregrine, and/or HP Service Manager ticketing system, ServiceNow preferred.

WebEx, Skype, Jabber, Cisco AnyConnect, BlueZone 3270 Mainframe display, JPU/E, NDM/MSGS, NDM network mover (Connect:Direct

OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingFrequently (25% - 50% of the time)LiftingUp to 25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to 25%Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify© 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.