L2 Application Support

04 Dec 2024

Vacancy expired!

Job Responsibilities:
  • Responsible for monitoring business applications and services as a Level2 Prod support personnel
  • Responsible for Batch job monitoring and troubleshooting in terms of application and system issues
  • Handling incident tickets as well as business user calls.
  • Escalate issues when required to ensure timely resolution
  • Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.
  • Writing and running scripts on DB for adhoc reports, user requests.
  • Parsing and analyzing data feeds as well as error checking
  • Change, Deployment activities and Problem management
  • Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
  • Resource must also be able to create/maintain documentation related to support activities
  • Responsible for production stability and Major Incident management (“MIM”

Skills/Experience:
  • Extensive Experience in

    UNIX & Windows environment
  • Experience in

    Oracle PL/SQL and data analysis
  • Experience in

    shell script
  • Extensive Experience of batch scheduler like

    Ctrl-M or autosys
  • Thorough knowledge & working experience of

    ITIL methodologies
  • Working knowledge of monitoring and support tools like

    GENEOS, Splunk & ServiceNow.
  • Strong written & verbal communication skills
  • Highly motivated & proactive team player, detail oriented and ambitious

  • ID: #23853655
  • State: North Carolina Morrisville 27560 Morrisville USA
  • City: Morrisville
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-12-04
  • Deadline: 2022-01-31
  • Category: Et cetera