Laundromat Operations Manager

Operations Manager Job Summary

Nice, clean, fully attended laundromat is looking for an Operations Manager to run day to day operations. This position is responsible for making sure that the company delivers 5-Star customer service to all of our clients at all times to ensure the impeccable customer experience. It requires someone who has the leadership skills to be able to maintain an organized and very clean, well-run, safe facility. It includes mentoring team members and finding ways to increase the quality of customer service and implementing best practices across all areas. It also includes preforming troubleshooting, repairs and preventative maintenance of the washers, dryers and related equipment. This position reports directly to the owner.

Responsibilities and Duties

Ensure the impeccable customer experience

Assist customers who are doing their own laundry with equipment & laundry cards

Managing and ensuring quality of our wash dry fold services for individual customers and commercial clients

Managing employees – weekly shift scheduling and covering emergencies, reviewing daily and weekly employee task assignments, training, enforcement of policies, onboarding & interviewing,

Identifying and troubleshooting equipment that is not working properly

Performing maintenance of the washers & dryers such as: clearing drain valves, changing igniter boxes, replacing control switches, etc.

Daily, weekly, and monthly management of our preventative maintenance schedule

Performing scheduled preventative maintenance on the equipment

Ordering and stocking of store use supplies and vending supplies

Handling customer complaints

Management of petty cash and vending machine proceeds

Maintaining a clean, safe and well-run facility

Qualifications and Skills

1+ years of manager experience overseeing multiple employees.

Strong leadership skills

Exceptional customer service and communication skills.

Must be an organized person and able to keep the laundromat organized.

Must be dependable, honest, and have good observation skills

Able to use hand tools and power tools for performing maintenance on equipment. Prior knowledge of washer & dryer maintenance is not required however a mechanical aptitude is essential

Must have a general familiarity with computers as our point of sale and laundry card systems are computerized

Microsoft Office familiarity (Outlook, Word, Excel, etc.)

Must have dependable transportation

Must have a good driving record to be able to drive a company vehicle for pick-up and delivery