LensCrafters - Team Lead

LensCrafters - Team LeadDate: Mar 2, 2024Brand: LensCraftersLocation:Pineville, NC, US, 28134Requisition ID: 838144Store # : 000549 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESWhile working in Retail

Ensure the LensCrafters team provides unsurpassed Customer Service

Proactive & solution driven, accurate execution & product knowledge

Assists customers with selections, provides recommendations, assists sales associates

Serves as a responsible alternate store key holder

While working in Lab, if applicable

Custom fits glasses & precisely place prescription in lenses

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology

Ensures finished eyewear meets optical standards & customer requirements

Creates a safe working environment for all, demonstrates safe work practices

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

HS diploma/GED

Strong optical & retail experience

Knowledge of current optical theory & merchandise

Strong communicator & listener

Strong inter-personal skills

Strong basic math skills

Sales skills

Problem solving ability

Familiarity with cash register, computers & calculators

Leadership & training experience

Edging & mounting experience

Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

State licensure (if applicable) &/or ABO Certification in non-licensed states

LensCrafters Final Eyewear Inspector Certification

LensCrafters Quality, Fitting & Adjusting Program

Optical machinery/instruments experience

Customer service experience

AccuFit Digital Measurement System certification

Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Nearest Major Market: CharlotteJob Segment: Manager, Retail Sales, Management, Retail