Level 2 Tech Support

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client is currently seeking a Level 2 Tech Support to join their team onsite in Arden, NC. The ideal candidate must have experience with Windows 10 and 11 as well as ticketing system experience (preferably ServiceNow). The candidate must also have excellent communication and interpersonal skills. This opportunity is a 3-month contract role with an opportunity for extension.Scope of Activity and Responsibilities:

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client