Manager, Customer Service

Avery Dennison is seeking a Customer Service Manager to lead the EMEA customer service team, reporting to the Director, Customer Service and Sales Excellence. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and execution of the operation plan.Activities may include but are not limited to:Oversee day-to-day RFID order management to include, order entry, expedites, shipping inquiries, quality issues and their associated resolutionChampion customer concerns, investigate and resolve problems and respond to customer inquiriesCoordinates and supervises the daily activities of the team (in US, Brazil and Mexico) and is responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training, coaching, and career developmentProvide pricing and inventory information to customersProactively communicate supply chain issues and provide alternativesMaintain a high level of communication within the customer service teamOversee and conduct assessments of customer needs within assigned business and regionsActively participate in training to expand technical skills and improve services provided to customersReview and monitor RFID Build Plan to ensure all requirements are captured and scheduled to meet customer demandSupport Customer Service Director with any queries as required