Network Control Specialist

This role is responsible for the monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including determining resources necessary to perform the work and assigning tasks to appropriate support. Employees use existing procedures to solve routine or standard problems in settlements areas of specialization.Monitors, reports and resolves Data Network issues for world wide data network. . Monitors, reports and resolves problems for transport network. . Identifies failing components and resolves remotely. . Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues. . Coordinates field service technicians to respond to and restore services.Requirements .CCNA or CCNP - Required Hands-on experience with Cisco enterprise networking products. - Required Associates degree or higher or experience is required. Requires rotating (24/7) shift coverage is required Strong customer service skills.Monitoring various tools (BMC Event Manager, Solarwinds) for network alarms. Experience with Remedy ticketing system a plus.Understanding of a broad variety of telecommunications technologies to include:

• Avaya systems
• fiber optic transport
• data network
• microwave networks
• Trunking radio systems
• paging systems