Network Infrastructure Manager

Manager - Network Services Duration : Direct Hire Location: Greensboro, NC (Remote or Hybrid (1 day a week onsite))

• Assist in planning for future strategy of networks and servers.
• Provide information for and participate in budget process for annual network capital budget.
• Attend meetings with other departments as needed to analyze networking, infrastructure and security needs of the company and provide best possible service and solutions.
• Implement Information Technology plans to meet department goals and align with corporate strategy.
• Conduct research on various networks and products in support of development and procurement.
• Evaluate and recommend hardware and software for potential use in the network environment.
• Stay informed and knowledgeable on new and existing technologies.
• Get quotes and additional support documentation as needed and place orders as required to maintain networks.
• Negotiate and work with outside vendors on new contracts and renewal contracts for products and services used by the Information Technology Networking team.
• Participate in the configuration and maintenance of cloud services in Microsoft Azure.
• Mentor team members on technical issues and provide strategic guidance. Serves as an escalation point for complex issues.
• Train managers and users in mobile and wireless network functions and optimal utilization preparing necessary materials.
• Work closely with PC Technical Support Specialists.
• Provide assistance as needed to keep all computer operations functioning corporate-wide.
• Act as resource for escalated, complex questions.
• Work with Information Technology management to design, specify, and document LAN and Wireless configurations according to user and customer needs.
• Keep wireless network devices and mobile devices up to date on patches and software updates.
• Keep all mobile and wireless config files up to date and backed up.
• Analyze workload, including traffic and utilization trends and make suggestions to IT management as to better ways to maintain traffic.
• Keep up to date on other network functions and train other personnel on responsibilities.
• Must be functional in command line, PowerShell, and Python languages.
• Provide onsite support at grand openings of new centers. Verify WiFi turn up and heat mapping.
• Assist mall office as needed. Assist tenants with networking issues if necessary.
• Perform other duties and responsibilities as may be assigned.

• Ability to view overall business priorities and redefine priorities to meet expectations and objectives.
• Ability to ensure urgent and important needs of the business are achieved.
• Ability to analyze facts, draw valid conclusions, identify correct course of action, or develop alternative solutions when necessary.
• Ability to collect data and research products.
• Ability to troubleshoot and identify solutions to common wireless and mobile device problems.
• Ability to learn and understand new technologies.
• Possess strong functional and technical knowledge to deliver solutions where required.
• Excellent written and verbal communication skills.
• Ability to communicate with persons of varied technical expertise.
• Enthusiasm to lead a team with positivity and respect.
• Clearly outline and communicate performance. expectations to staff aligning with departmental and organizational goals.
• Contributes to building a positive team spirit.

• Microsoft Office: Word, Excel, PowerPoint, Outlook
• Office 365
• Microsoft Azure Cloud
• SharePoint
• Purchase Order System (eg. Nexus)
• Network troubleshooting programs/sniffers (Both wired and wireless)
• Concur
• Orion Solarwinds
• VM Ware
• Azure
• Active Directory
• Aruba
• DNS/DHCP