Night Auditor

Job Description

The

• Greets guests upon arrival, performs check-ins, provides guest with any information needed while ensuring customer satisfaction.
• Books and processes lodging and activity reservations accurately.
• Provides information to guests regarding property policies, property activities, and the surrounding area; Assists with planning activities, answers questions and provides accurate, helpful information.
• Responds to and resolves guest inquires, complaints, and concerns.
• Responds to emergency calls and reports incidents as necessary.
• Answers and directs all incoming calls, schedules and performs wake up calls.
• Accurately posts room charges and checks out departing guests; Explains charges and payments on bills to guests at check out as needed.
• Ensures guest security by properly handling guest information and keys.
• Cleans all front desk and lobby areas as needed; Cleans restrooms as required.
• Runs night audit reports; Accurately settles Credit Card batches, balances cash drawers, records receipts, refunds deposits and processes cancellations.
• General office filing including, but not limited to, registration cards and activity confirmation letters.
• Drives a golf cart as required.
• Knows and follows all company, Environmental, Health, and Safety Management Programs.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Other duties as assigned.

Qualifications

• Ability to read, write, speak and understand English.
• Ability to communicate via telephone, email, radio, etc.
• Excellent communication and customer service skills.
• Excellent Accounting skills; Ability to accurately complete cash and credit card transactions.
• Ability to handle guest complaints in a professional manner.
• Ability to Multi-Task; Work quickly and thoroughly when under pressure.
• Ability to accurately file numerically and alphabetically.
• Ability to work with minimal supervision and be self-motivated.
• Ability to learn all company training materials.
• Ability to operate a computer.
• Knowledge of surrounding facilities, activities, and features.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.
• Ability to operate a telephone and a computer.
• Ability to remain seated for extended periods of time.
• Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
• Ability to lift and carry up to 25 pounds occasionally.

• High School Diploma, GED, or equivalent and 1 year of guest services, customer service or hospitality-related work experience, or equivalent combination of work experience and education required.
• Previous experience with cash handling preferred.
• Previous work experience using computerized reservations/property management systems preferred.
• Accounting experience a plus.

Additional Information