Operation Support Specialist

03 Jul 2024

Vacancy expired!

We are looking for an

Operation Support Specialist for our client in

Durham, NC

Job Title: Operation Support Specialist

Job Location: Durham, NC

Job Type: Contract

Job Description:
  • The Operations Support Specialist will be required to interact with all members of the project team and the customer to ensure all work is conducted in accordance with SOPs, policies and practices, and meets quality and timeline metrics.

Responsibilities:
  • Receive and process enrollment requests into CRM system, following up to obtain any missing information.
  • Provide customer phone support for enrollment questions and issues.
  • Support investigation and resolution of duplicate records.
  • Monitor enrollment process, escalate discrepancies and support issue resolution.
  • Maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
  • Update and maintain internal databases, tracking systems and project plans.
  • Provide operational support as directed by stakeholders.

Job Requirements:
  • Passion for working with patients.
  • At least two years of Data Entry experience working in a Patient Outreach or comparable Contact Center in Health Care industry.
  • Must be computer proficient: Including MS Office skills (Word, Excel and Outlook). Experience with electronic health records preferred.
  • Ability to identify problems, take initiative, and be solutions oriented in a contact center work environment.
  • Possess excellent virtual interaction and communication skills - both written and verbal.
  • Exhibit Strong Customer Focus and Sensitivity for interacting with Patients and Health Care Professionals.
  • Ability to investigate and analyze potential duplicate records.
  • Must be able to follow business rules to process and merge duplicate records within an automated system.
  • Detail-oriented, efficient, and flexible with strong organizational skills.
  • Ability to understand and strictly follow policy, procedures and guidelines.
  • Ability to maintain confidentiality, follow up on commitments on a timely basis, adhere to deadlines and be a strong team player.
  • College Degree preferred.

  • ID: #43803577
  • State: North Carolina Durham 27701 Durham USA
  • City: Durham
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-07-03
  • Deadline: 2022-08-30
  • Category: Customer service