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Job Description:
Line of Business Description First point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests. Must be flexible to work during business hours, anywhere from 7am-8pm Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Required skills: Experience working with customers. Experience handling difficult situations with customers. Intermediate proficiency in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. Job Band:H6Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Monday-Friday 7am-4pm, or 8am-5pm or 9am-6pReferral Bonus Amount:0 > Job Description:Line of Business Description First point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests. Must be flexible to work during business hours, anywhere from 7am-8pm Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Required skills: Experience working with customers. Experience handling difficult situations with customers. Intermediate proficiency in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. Job Band:H6Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Monday-Friday 7am-4pm, or 8am-5pm or 9am-6pReferral Bonus Amount:0Job Description:Line of Business Description First point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests. Must be flexible to work during business hours, anywhere from 7am-8pm Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience. Required skills: Experience working with customers. Experience handling difficult situations with customers. Intermediate proficiency in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer. Desired skills: 1-2 years of experience in the Banking/Financial industry. 1-3 years of experience working in a call center. Shift:1st shift (United States of America)Hours Per Week:40Learn more about this role- ID: #23298220
- State: North Carolina Charlotte 28201 Charlotte USA
- City: Charlotte
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-11-23
- Deadline: 2022-01-21
- Category: Et cetera