Operations and Field Coordinator

About Us

We are a growing mobile auto detailing company dedicated to providing high-quality, convenient, and customer-focused services. Our mission is to support hardworking individuals and businesses with reliable vehicle care, while building a team culture rooted in integrity, craftsmanship, and respect.

Position Overview

The Field & Operations Lead plays a key role in coordinating daily operations and supporting the detailing team in the field. This position is ideal for someone who is organized, proactive, and ready to grow with the company. You’ll help manage scheduling, customer service, inventory, and team logistics to ensure smooth and efficient service delivery.

Key Responsibilities

Scheduling & Dispatching: Oversee and organize daily routes and appointments for mobile detailing technicians.

Team Coordination: Support field & office staff with training, communication, and job readiness.

Customer Service: Respond to inquiries, resolve issues, and ensure a positive customer experience.

Inventory Oversight: Monitor supplies and equipment; assist with ordering and restocking.

Quality Assurance: Help maintain service standards and ensure consistent results.

Record Keeping: Track completed jobs, customer feedback, and operational data.

Process Support: Assist in refining workflows for office and field team and improving efficiency.

Billing Oversight: Ensure invoices are accurately prepared and submitted to client companies in a timely manner; follow up on outstanding payments as needed.

Qualifications

Experience in operations, logistics, or customer service (preferred 1 or more years' experience)

Strong organizational and communication skills

Comfortable using scheduling tools and mobile apps

Ability to work independently and lead small teams

Valid driver’s license and reliable transportation

Interest in auto detailing or the automotive industry is a plus

What We Offer

Competitive hourly pay with room for growth

Hands-on training and mentorship

Supportive, values-driven work environment

Opportunities to contribute ideas and grow into leadership