Operations Asst/Scheduler & Client Relations

Join a growing company in a dynamic industry, right in your backyard! Mr. Refurbisher, is hiring career minded individuals for immediate opportunities. With over 10 years of experience headquartered in and serving the Charlotte Metropolitan area, Mr. Refurbisher is a leader in the region. We offer full service mobile detailing options for personal vehicles and fleet care.

Mr. Refurbisher seeks a career oriented Scheduler & Client Relations to schedule and support clients in an efficient and accurate manner while driving add-on sales. You will serve as the primary point of contact for clients and set the tone for their excellent experience.

The ideal candidate demonstrates the following characteristics and skills:

Good listener with a customer orientated approach

Excellent written and verbal communication skills

Ability to multitask and prioritize work while maintaining strong attention to detail

Creative problem-solving skills

High level of integrity and self-motivation

Drive to meet or exceed established goals

Responsibilities:

Serve as the primary point of contact for clients, ensuring a positive and professional experience from first call to follow-up.

Schedule, confirm, and adjust client appointments using dispatch systems while keeping detailers informed in real time.

Manage incoming and outgoing calls, text messages, and digital communications with accuracy and efficiency.

Maintain up-to-date knowledge of company services and effectively explain options to clients.

Proactively identify opportunities to upsell or recommend additional services that enhance client value.

Resolve client and internal issues through creative problem-solving and timely follow-up.

Support inside sales efforts, contributing to overall revenue and growth goals.

Compile and present accurate reports to management as needed.

Provide insights for improving scheduling processes, service delivery, and client satisfaction.

Assist with social media marketing initiatives to strengthen the company’s brand presence.

Requirements:

Proven experience providing client service in a fast-paced environment for at least 12 months

Strong written and verbal communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Proficiency in English

Computer and mobile device proficiency

Experience in inside sales preferred

If you are interested in becoming part of this dynamic team, apply today! Submit your interest by sending your resume or letter of interest outlining your background and qualifications. Selected candidates will receive a return phone call.