Operations Coordinator

About KB HomeKB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. Come be a part of our team! Learn more .JOB SUMMARY: Works under general supervision to coordinate projects to ensure homebuilding process is completed in a prompt, effective, and professional manner according to the KBnxt business model. Provides support to all field personnel on various projects involving: warranty, schedules and permitting.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Service:

Receive, evaluate and process initial service requests from homeowners via telephone, mail, facsimile or e-mail.

Either schedule appointments with homeowners for inspections/repair work, or submit claims to Service Representatives, who will contact homeowner and schedule inspection/repair work.

Schedule appointments with homeowners for inspections and warranty/repair work.

Maintain on-going communication with homeowners (verbal and written), handle all incoming inquires, and provide initial troubleshooting of issues.

Trade Partners:

Schedule trade partner appointments and submit work requests to coordinate with homeowner availability or assist Service Representative with coordination of trade partner scheduling, including all documentation to trades and follow-up calls.

Coordinate information flow between Operations (Superintendents-CS Representatives- Managers) and Trade Partners.

Provide Order Numbers when Field PO's are required.

Process / Enter purchase orders as needed to assist Service Representatives.

Process/code invoices as necessary. Review and answer questions on invoices, payments, and contact information. Research any purchase order back charge discrepancies.

Starts Package Preparation and Audit:

Prepare and deliver Starts Packages to on-site Construction Superintendents.

Combine and audit for completeness all permit related paperwork that is required per the divisions audit guidelines.

Construction:

Track CO and any fees needed to be paid in order to obtain.

Responsible for compilation and tracking of QCP and other construction required documents for closing and audit.

Provide support for construction managers as needed when issues arise in the field.

Scheduling:

In conjunction with leadership develops various construction schedules.

Coordinates scheduling of various trades during construction phase.

Preparation & weekly maintenance of reports.

Prepares and schedules the monthly Team Walks and corresponding reports.

Prepares and schedules weekly Walk-throughs for all homes.

Enters data from weekly Walk-throughs into appropriate database.

Creates all Production Release Schedules.

Records Processing & Reporting:

Track and maintain accurate records of all pertinent information in homeowner's lot file.

Monitor and communicate the status of warranty & customer service claims through daily reports to track against division goals.

Provide all warranty documentation for 10 day Follow-Up Folders and contact vendors to ensure updated information is provided to homeowners.

Develop, track, and maintain current CSI documentation for 30 day and 11 month H2 Insight survey data.

Track and input all Follow-Up Touch Points and produce weekly reports.

Obtain and process all check requests.

Retrieve and distribute architectural plans.

Update AS400 with information as received.

Copy and distribute documents to the legal department as needed.

Other Duties as assigned

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:Education:

College degree preferred.

High school diploma or GED required.

Experience:

Regulatory compliance knowledge, skills and abilities required.

Residential construction regulatory experience very beneficial.

Knowledge, Skills & Abilities:

Excellent oral and written communication skills. Spanish language proficiency very helpful.

Ability to connect with people, and develop and maintain professional relationships

Strong organizational skills, with demonstrated ability to simultaneously manage multiple processes. Action-oriented.

Strong technical and analytical skills

Must be proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.

Strong experience in delivering high quality customer service programs. JD Edwards experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented

Proven ability of being customer centric by seeking solutions from the customer's perspective

Proven ability to lead and execute effective training sessions or conduct strong oral presentations

Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate

Makes quick and accurate decisions based heavily on facts, data and/or metrics

Work Requirements:

Work 8-hour days with flexibility for additional work hours when necessary

Conduct business in a professional and ethical manner with city and county governments and agencies, municipal districts, trade partners, and coworkers to reinforce goodwill and profitability for the Division.

Position is located on-site (1916 Ayrsley Town Blvd Suite 110 Charlotte NC) #LI-onsite

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.KB Home is an Equal Opportunity Employer.This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.