Parts Lookup Representative

Candidates must reside in the state of North Carolina.DescriptionThe Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. The Parts Look Up Specialist position is responsible for performing basic level technical product support to Distributors, Dealers, National Accounts and Customers (end user escalations).What You Need to Know: Looking up parts in the system to satisfy customer inquiries Basic order entry for customers (business to business) Respond to pricing inquiries Respond to technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System). Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics. Record details of cases in CRM, as well as actions taken Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution. Report parts, pricing, IPL (Illustrated Parts List) or manual discrepancies through existing proceduresAdditional Skills & QualificationsWhat We Are Looking For: Mechanical aptitude and interest Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension. Basic MS Office skills Developed computer navigational and organizational skills. Can pass typing accuracy test with 25 wpm or more Ability to multi-task Strong customer service focus Experience utilizing the following customer service skills: importance of the customer and need to build relationships, solving basic routine issues, understanding when to escalate issues, applying existing solutions to meet customer needs Exceptional knowledge of Outdoor Power Products and applicationsThis is a call center position where they utilize multiple systems for parts look up to find resolutions, talk to dealers and verify information for customers. Must be able to read a schematic or blueprint, work around computer/technical issues, ideal if they come from a power support industry (Polaris, Yamaha, Harley Davidson, Advance, etc). They will have to pass a Parts Lookup Assessment in addition to the interview.Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.