Patient Access Intake Specialist - UNCH Physical Therapy Ambulatory Care Center

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.Summary:This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Also responsible for meeting departmental/organizational outcome targets for process accuracy and timeliness. This position will be located at the Physical Therapy Ambulatory Care Center in Chapel Hill, NC.Responsibilities:Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.

Schedules all new and follow-up patient appointments as required, attempts to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.

Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure, while ensuring that documents are scanned/saved to correct location and are legible.

Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients

Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.

Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.

Other InformationEducation Requirements:● High School Diploma or GEDProfessional Experience Requirements:● Require two (2) years of customer service and/or clerical experienceJob DetailsLegal Employer: NCHEALTHEntity: Shared ServicesOrganization Unit: Patient Access UNCH Admissions Work Type: Full TimeStandard Hours Per Week: 40.00Work Schedule: Day JobLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: NoREQNUMBER: 9999-INFOR-28617Diversity StatementThe UNC Health System and the UNC School of Medicine are committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling our UNC Health vision of improving the health of all North Carolinians.Equal Employment Opportunity

UNC Health is an equal opportunity employer. As such, UNC Health offers equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, genetic information, disability, sexual orientation, gender identity or political affiliation.To verify employment eligibility, UNC Health is committed to Form I-9 and the E-Verify process. Learn further E-Verify details in English or Spanish.UNC Health supports your right to work. View the Right to Work Statement in English or Spanish.