Product Service Engineer - Electrification

Career Area:Marketing / Sales / Product SupportJob Description:Your Work Shapes the WorldWhether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.Caterpillar’s Electrification & Advanced Power Solutions (E&APS) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.We are looking for top talent to build and scale the next generation of technologies, products, and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent, and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.Join us!Job Summary:Product Service Engineer working within Electrification and Advanced Power systems division (E+APSD) reporting into the Services and Commercial Development team. They will be focusing on product support execution for new product development, market introduction, product health and product improvement. This role will provide direct product support for a major product line within the E&APSD offerings to ensure customer satisfaction and product quality objectives are being delivered.Job Purpose:The Product Service Engineer will be accountable to provide product quality lifecycle support of an Advanced Power Products offering and any associated service offerings. The incumbent will be responsible for on-going product health management of the new offerings and continuous improvement projects over the lifecycle of the product to ensure customer satisfaction and product quality targets are met. This position will also assist in NPI product support plan development, implementation, and communication.Job Duties and Responsibilities may include but are not limited to:

Participate in monitoring overall product health of new product offerings including quality and performance metrics.

Support CPI/DSN investigations working with dealers and engineering to help determine root cause of the problem and collect any information needed to support issues investigation.

Develop and author service literature, technical bulletins, service magazines, and service letters, in support of issue resolution projects.

Manage product rework programs which include parts procurement and developing rework instructions.

Provide SME support of E&APSD product to our internal partners and dealerships.

Provides input to NPI readiness plans and strategies for new electrification and advanced power offerings.

Leads and/or assists in development of new product support processes during product or services launch.

Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.

Basic Requirements:

2+ years of service engineering related experience and/or field experience.

High level of product knowledge, good mechanical aptitude, and analytical ability.

Expert communicator, proficient at building collaborative partnerships and working across internal and external organizational boundaries. Proven record of stakeholder management.

Track record of creative problem-solving, continuous improvement and change management.

Technical competent, able to understand and communicate challenging engineering concepts.

Additional Information:

This position will close on 06/02/2023 at 11:59PM.

Travel requirements may be less than 20%.

Domestic relocation assistance is not available.

Visa Sponsorship is not available.

This position is located in Mossville, IL, Peoria, IL Lafayette, IN, OR Clayton, NC but alternative work locations near a Caterpillar facility may be considered.

This position is a hybrid role (3 days on-site/2 days off-site), providing flexibility and freedom to work from a location away from the office, while also enabling the opportunity to collaborate in person as needed.

Employee Benefit Details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).Final Details:This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .#LI-HybridEEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.