Production Operations Specialist

Job Description:

• Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
• Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
• Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
• Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
• Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

• Unfailing belief in responsible growth
• Dedication to supporting the communities we serve
• Involvement and support of dozens of Employee Network Groups
• Continuous training and development to help people succeed, regardless of their background or experience
• A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
• Fostering internal mobility to grow and retain talented teammates

• Minimum of 4-7 years' experience in production support in L2/L3 teams, with strong incident management, triaging experience, infrastructure knowledge.
• Fundamental knowledge of Unix/Linux commands, Apache/Tomcat AND/OR Windows PowerShell commands, IIS Web servers 7.5/8.0.
• Strong SME in one or more of DevOps toolset - JIRA, Confluence, BitBucket, Jenkins, Ansible (including Tower), Artifactory, XLR
• Strong in Unix/Linux commands and Shell Scripting
• Strong Analytical mindset in debugging issues and root cause analysis
• Should be able to see automation opportunities and implement them
• Should have fundamental user level knowledge on any of the following - Splunk, App Dynamics, Remedy
• Ability to manage multiple incidents across the platforms meet deadlines/SLAs
• Demonstrated strong analytical and strong task management skills.
• Excellent oral and written communication skills and strong attention to detail
• Strong negotiation and mediation skills as well as an ability to be diplomatic in dealings with a variety of areas across the company.
• Ability to work effectively as a member of a team and independently.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls. Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as test applications, various ticketing systems, requirements management systems, and software development applications.
• Ability to appropriately implement policies and procedures.
• Ability and willingness to work a flexible schedule as needed including different shift timings, weekends and evenings.
• Debugging skills/Reporting skillset, including MS Office (Excel, Powerpoint, Outlook)

• Capacity Planning concepts, HTML as it relates to SAS reports
• SDLC or BPM tools
• L3 support experience o Linux Shell Scripting or Windows Powershell Scripting
• Any PG, UG Certifications