PV Officer, Team Lead

Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management ​​Role and Responsibilities​ Providing support to other activities undertaken by the project team on behalf of the client and the company Line Manages assigned ICSR staff Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency) Proposes process changes to ICSR Operational Lead Manages ICSR deviations with ICSR Operational Lead support Reviews trackers and timesheet data and ensures accuracy Is involved in ICSR processing and 2nd QC of cases Operates as the assigned team SME and supports other SMEs