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Job Title Software Developer 3 Location Chicago IL USA (Remote Central or Eastern time zone) Shift Details - 8:00 AM to 5:00 PM Duration- 6 - 12 month contract (Probability to extend) Pay rate - $53/hr- $55/hr (W2 ONLY) Job Description : This role is 100% Remote prefer someone in Central or Eastern time zone
- Certificates, Licenses, Registrations:
- ARRT certified
- Meet annual ECE requirements to maintain certification/license
In this remote role, you will provide customer phone support/instruction on Mobile Carms and Hemodynamic monitoring systems and components. Deliver customer excellence and represent Siemens Healthineers and Education and Workforce Solutions with professionalism and a focus on delivering a positive customer experience. The candidate will work with the Advanced Therapies and Hemodynamic Education team, the AT Internal Training and Development Specialists, Education and Service Management, and the AT Sales and Service team to promote positive customer relationships, as well as participate and promote internal team integration and networking resulting in a sharing of knowledge and expertise. style="padding:0px; box-sizing:inherit; color:#32363a" style="padding:0px; box-sizing:inherit; color:#32363a" Objective: style="padding:0px; box-sizing:inherit; color:#32363a" To provide Call Center customer support/instruction for clinical applications on Siemens Healthineers for mobile Carm systems and Hemodynamic monitoring systems and components, utilizing tools that allow for this process to be performed remotely, i.e. phone, remote diagnostics, etc. It is the responsibility of this position to communicate/facilitate relevant information to appropriate Siemens Healthineers personnel which relates to product development, sales/service issues and to develop/maintain communication with the modality Headquarter Support Center. Also, provide customer facing applications training, in a consultative role. style="padding:0px; box-sizing:inherit; color:#32363a" Responsibilities: style="padding:0px; box-sizing:inherit; color:#32363a" Responsible for providing clinical applications support to customers, clinical service engineers, technical support engineers, and clinical applications specialists for both the US and Global Accounts. style="padding:0px; box-sizing:inherit; color:#32363a" Responsible for providing telephone, remote, and potential on site applications support for AT Surgery Mobile Carms and ECS (Electrocardiology system) products. style="padding:0px; box-sizing:inherit; color:#32363a" Responsible for applications/service issue escalation, reporting of product complaints in accordance with the existing reporting mechanism and processes. style="padding:0px; box-sizing:inherit; color:#32363a" Facilitate the dissemination of educational/training materials to customers and internal personnel as requested style="padding:0px; box-sizing:inherit; color:#32363a" Analyze and evaluate image quality via remote services, media, etc. style="padding:0px; box-sizing:inherit; color:#32363a" Assist in distributing product and applications information between field and factory style="padding:0px; box-sizing:inherit; color:#32363a" Maintain resource inventory (product manuals, updated computer technology, etc.) style="padding:0px; box-sizing:inherit; color:#32363a" Update and maintain day-to-day processes of call center style="padding:0px; box-sizing:inherit; color:#32363a" Support corporate and divisional goals and abide by policies and procedures style="padding:0px; box-sizing:inherit; color:#32363a" Professional Administration: Complete regulatory and core process documents in a timely fashion style="padding:0px; box-sizing:inherit; color:#32363a" Ability to travel 30% style="padding:0px; box-sizing:inherit; color:#32363a" Other responsibilities as assigned style="padding:0px; box-sizing:inherit; color:#32363a" style="padding:0px; box-sizing:inherit; color:#32363a" Experience: style="padding:0px; box-sizing:inherit; color:#32363a" Minimum of 3-5 years of diagnostic X Ray equipment including Carm systems and clinical hemodynamic / electrophysiology monitoring experience style="padding:0px; box-sizing:inherit; color:#32363a" Clinical knowledge of surgical, vascular, skeletal, and cardiac procedures. style="padding:0px; box-sizing:inherit; color:#32363a" Clinical knowledge of hemodynamics and performing hemodynamic pressure calculations. style="padding:0px; box-sizing:inherit; color:#32363a" Clinical knowledge of electrophysiology IECG waveforms and procedures/ workflow style="padding:0px; box-sizing:inherit; color:#32363a" Understanding of cardiac and electrophysiology study documentation and reporting style="padding:0px; box-sizing:inherit; color:#32363a" Networking experience such as HL7 and DICOM preferred style="padding:0px; box-sizing:inherit; color:#32363a" Knowledge of Siemens Healthineers equipment is preferred style="padding:0px; box-sizing:inherit; color:#32363a" Teaching/training experience preferred style="padding:0px; box-sizing:inherit; color:#32363a" Special Knowledge or Skills: style="padding:0px; box-sizing:inherit; color:#32363a" Communicate effectively for problem resolution over the phone style="padding:0px; box-sizing:inherit; color:#32363a" Ability to work as a team player style="padding:0px; box-sizing:inherit; color:#32363a" Good verbal and written communication skills style="padding:0px; box-sizing:inherit; color:#32363a" Intermediate level computer skills style="padding:0px; box-sizing:inherit; color:#32363a" Application of basic networking theory style="padding:0px; box-sizing:inherit; color:#32363a" Knowledge of MS Office Applications style="padding:0px; box-sizing:inherit; color:#32363a" Education: style="padding:0px; box-sizing:inherit; color:#32363a" Graduate from a Certified Radiologic Technology School or equivalent (required) style="padding:0px; box-sizing:inherit; color:#32363a" Associates or Bachelor's Degree (preferred) style="padding:0px; box-sizing:inherit; color:#32363a" Registered or licensed in modality of employment (required) style="padding:0px; box-sizing:inherit; color:#32363a" style="padding:0px; box-sizing:inherit; color:#32363a" Other Qualifications or Requirements: style="padding:0px; box-sizing:inherit; color:#32363a" Certificates, Licenses, Registrations: style="padding:0px; box-sizing:inherit; color:#32363a" ARRT certified style="padding:0px; box-sizing:inherit; color:#32363a" Meet annual ECE requirements to maintain certification/license
- ID: #49134208
-
State: North Carolina
Cary
27511
Cary
USA
- City: Cary
- Salary:
USD
53/HR 55/HR
53/HR 55/HR
- Job type: Contract
- Showed: 2023-02-11
- Deadline: 2023-04-12
- Category: Et cetera