Resident Experience Lead

At Summerset, we’re passionate about creating vibrant communities where our residents can truly thrive. As our Resident Experience Lead, you’ll play a key role in shaping a welcoming, connected and engaging village environment—where lifestyle, wellbeing and meaningful experiences sit at the heart of everyday life.This is an exciting opportunity to lead the design and delivery of a diverse lifestyle and activities programme across our village, supporting residents living in independent villas, assisted living and care. From planning vibrant social calendars to building strong community connections, you’ll help create a village culture that residents feel proud to be part of.Key responsibilitiesDesign monthly and weekly activity calendars tailored to resident interests and wellbeingBuild strong relationships with residents, families and the wider communityPartner with local organisations, entertainers and providers to create meaningful experiencesLead, coach and support the Resident Experience and Lifestyle teamsFacilitate resident feedback sessions and use insights to continuously improve programmesSupport residents as they transition into the village, ensuring their preferences are understoodContribute to a positive, inclusive village culture where everyone feels welcomed and connectedPlease click here to view the position description