Restaurant Manager

Job Description

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Supervisory Responsibilities:

• Responsible for the smooth operation of all front-of-the-house functions; Ensures the proper opening/closing, accounting, reporting, and environmental procedures are followed.
• Effectively communicates department and position-specific expectations to department team members.
• Ensures consistency in the steps of service, proper menu knowledge, and adherence to customer service standards.
• Responsible for managing department team members, creating staff work schedules, and training department employees in department standards, security procedures, inventory operations, and safe work methods.
• Ensure all Front of House staff have or receive certified food safety and alcohol service training as required.
• Mentors and coaches staff members on developing and improving skills.
• Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
• Follows and enforces company policies including uniform and grooming standards.
• Verifies payroll hours for department personal.
• Thoroughly checks all side duties of front-of-the-house staff.

Customer Service Responsibilities:

• Provides and ensures all internal and external customers receive excellent customer service.
• Resolves customer complaints in a professional manner.

Accounting & Financial Responsibilities:

• Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial and operational goals.
• Monitors and controls food and labor costs.
• Accurately balances daily receipts and bank deposits.

Environmental, Health, & Safety Responsibilities:

• Ensure all team members are trained in Hazard Communication Program and that the Program is strictly followed (proper PPE is being worn, all containers are labeled, SDS is current, etc.).
• Ensures proper use and storage of cleaning chemicals.
• Knows and enforces the environmental, health and safety Programs and policies.
• Ensures completion of ISO 22000 logs.

Additional Responsibilities:

• Assists throughout the restaurant as necessary and keep the restaurant clean and orderly.
• Assists in Kitchen as needed.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Other duties as assigned.

Additional Information