Senior Cloud Engineer

15 Jan 2022

Primary Location: 510 Glenwood Ave, Raleigh, NC, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: Yes, 5 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 220651

VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED). About Us: RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack. Job Summary: The Cloud Engineer will work as part of a team that provides design, architecture, and migration planning for new customer projects. The Cloud Engineer is responsible for leading all the technical efforts to successfully migrate a new customer into the RapidScale platform. They will work very closely with the Project Management Office (PMO) for all new customer implementations.

Engineer will be responsible for providing migration support, which includes advanced troubleshooting, architectural design, and management of overall health of services migrating into the RapidScale managed cloud. The position will be a key factor in providing a great customer experience pre and post implementation.

Duties and Responsibilities: (Essential Duties include but are not limited to):
  • Maintain multiple customer environments within RapidScales infrastructure (Citrix XenApp/XenDesktop, Horizon View/Horizon DaaS, Microsoft Active Directory, Microsoft Exchange 2010/2013/2016, and Microsoft SQL 2014 and above).
  • Provision new customers and provide onboarding assistance.
  • Provide support on escalated trouble tickets when necessary.
  • Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
  • Document architectures, procedures, and processes for use by other cloud operators.
  • Create documentation for helpdesk to use and remediate issues on first call.

    The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided. Educational & Skills Requirements:
    • A college degree or equivalent work experience (10+ years).
    • Excellent communication, presentation, writing, and editorial abilities.
    • Excellent organizational and time management skills.
    • Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions.
    • Require limited supervision and direction; drive results, and set priorities independently.
    • Ability to work on a 24x7 on-call rotation schedule
    Technical Skill Requirements

    Microsoft Product Sets
    • Windows Server 2003 - 2019
    • Active Directory
    • Exchange 2010-2016
    • Microsoft O365 Suite
    • Terminal Services/RDS
    • SQL Server
    • Azure AD

    Citrix Product Sets
    • PVS
    • Netscaler
    • ShareFile
    • User Profile Manager
    • Cloud Portal Services Manager

    VMware product sets
    • ESXi 6.0 and above
    • vCenter 6.0 and above
    • vCloud Director 9.0 and above
    • vShield Edge 6.2 and above
    • Horizon View/Horizon DaaS

    Misc product sets / nice to have
    • FortiGate firewall by FortiNet
    • Solarwinds MSP and Orion
    • SalesForce
    • Veeam Backup and Replication
    • Zerto DRaaS
    • Duo 2FA
    • Knowledge on managing SSL Certificates.

    • IPv4, IPv6
    • VLANs
    • VPNs (IPSEC configuration/troubleshooting)
    • QoS
    • Subnetting
    • NAT
    • Port translation
    • Spanning tree
    • LACP, port channeling, and VPCs
    • HSRP
    • BGP
    • OSPF
    • RIP
    Needed Attributes:
    • A proven level of experience in VDI solutions (Citrix PVS, NetScaler, Horizon View and DaaS, RDS)
    • A proven level of competence with Firewalls and Switches, Windows servers, Active Directory, backup software, Azure AD, and DRaaS.
    • Ability to demonstrate a high level of competency in managing technical projects
    • Excellent communication skills.
    • Experience with project management.
    • Proficiency in computer usage, internet, and Microsoft Office suite of applications including O365.
    Inter-Relationships: Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities. Working Environment: Fast paced, positive, high energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.

    Physical Requirements:

    Employee may lift up to 20 pounds.

    Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).

    Employee may push/pull up to 25 pounds.

    Employee may stand up to 4 hours.

    Employee may walk up to 1.5 hours.

    Employee may need to drive 2 hours.

    Employee may perform repetitive bending up to 1 hours.

    Employee may sit up to 8 hours.

    Employee may spend up to 8 performing computer work/typing.

    Employee may spend up to 8 hours on the telephone.

    Employee may need to climb 1 flight of stairs.

    Who We Are

    About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

    About Cox

    We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.