Senior Director, North America Communications

We are looking for a Senior Director, North America Communications to be a key leader on the North America Communications team.  This role is responsible for executing internal and executive communications plans that drive employee engagement, elevate executives profiles and contribute to Visa’s strategic business priorities in North America writ large. Core to the remit is responsibility for employee communications in region, but critical to success will be the ability to work cross functionally with NA executives, the People team, the larger corporate communications team, the NA operations team, and colleagues across other regions.  In this role, you will have a seat at the table, developing employee engagement strategies as you work cross-functionally alongside leaders and thinkers building Visa’s brand and driving the future of payments. The ideal candidate is someone who is strategic, able to build trust with key stakeholders at all levels.  Your creativity will be encouraged, nurtured and rewarded as you work to connect employees more closely to Visa’s clients, innovations, technology, partnerships, purpose and sponsorships. Prepare to learn as you lead. Your partners in this role will be top talent with diverse backgrounds and rich pedigrees. Building relationships with cross-functional partners will be critical to your success in this role. You will be working with individuals who have world-class educational and professional experience that informs dynamic collaborative experiences.The Senior Director will have interest in and willingness to jump into projects that span the full communications remit.  You will enjoy flexing across a variety of comms disciplines including internal, employee, external, measurement, planning and social media. Generalist background preferred.This role reports to the Vice President, North America Communications. ResponsibilitiesServe as key partner and strategic advisor to North America executives for all related internal communications efforts ensuring frequent, transparent and impactful programs.Build and execute comprehensive communications initiatives that help employees understand the goals, programs, processes, organizational structure and vision of senior leadership.Partner closely with colleagues driving external communications to ensure message alignment and consistency – and to generate new content ideas.Drive executive communications for North American leadership team, supporting executives in memos, speaking points, presentations, events, social channels, and ad-hoc requests.Use communications to encourage employee engagement and participation in social impact, sponsorship (NFL, FIFA, Olympics), learning and development, and other special programs.Stand up programs and communications that enable strong employee pride and ambassadorship while supporting a diverse and inclusive culture.Monitor employee engagement through pulse surveys and work with the business to develop strategies to address issues identified in the survey.Engrain yourself in the North America employee culture to have a finger on the pulse of what employees need and want to hear from leadership.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.