Senior Director of Fraud Strategy (Financial Services)

Senior Director of Fraud Strategy (Financial Services) in CHARLOTTE, North Carolina Posted 11/03/21

• Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
• Named one of the top three fastest-growing banking brands in the U.S. in 2020.
• Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.

• Fast paced, highly collaborative, teamwork-oriented environment
• Make an immediate impact in this high visibility role
• Top-notch leadership committed to developing people

• CHARLOTTE, NC - 100% remote for now, then will sit hybrid (2 days remote, 3 days in office) in Charlotte, NC when staff transitions back into the office after January/February

• Manage, lead, and develop a team of high performing associates.
• Provide subject matter expertise accountable processes and regulations.
• Partner across teams to interact with regulators, external agencies, and other banks.
• Develop and manage analytics to identify and monitor fraud trends.
• Develop and implement nimble strategies to minimize fraud, while preserving the customer experience.
• Develop and manage business routines that continuously incorporate analytics and strategies into operational execution.
• Manage governance of strategy and risk profile changes.
• Manage analytical model governance.
• Manage key fraud vendors.
• Assess initiatives and business changes for business case impact to losses.
• Respond to fraud attacks in a real time basis.
• Develop internal policies, procedures, and communications, as needed, to govern and execute fraud strategies.
• Partner across the enterprise, to include product, operations, delivery and service channels, risk, compliance and legal.

• Bachelor's degree in business management, information systems, computer science, engineering, or a related field or equivalent work experience
• At least 10 years of experience in fraud management and analytics
• At least 10 years of experience in Financial Services
• At least 10 years of experience in people management
• At least 10 years of experience in relationship management
• Expert analytical skills
• Established relationships with industry Fraud Professionals across Financial Services
• Thorough knowledge of fraud and analytic best practices, to include the use of big data and machine learning
• Strong bias for problem-solving, action, and a drive to get things done.
• Goal oriented and ability to multi-task effectively.
• Strong managerial, leadership, strategic planning, and decision-making skills.
• Ability to deconstruct a problem and prioritize a solution.
• Excellent communication skills oral, written, and interpersonal