Vacancy expired!
- The ideal person will be responsible for software solutions in many facets of the organization, including Client DNA core application stack and ancillary applications.
- The Enterprise Application Analyst will work directly with the business units, vendors, and MIS teams to install, update, customize, diagnose and monitor on-premises and hosted enterprise solutions.
- Evaluate new applications, systems software, products, and/or enhancements to existing applications ensuring alignment to organizational objectives and business unit needs.
- Make research-backed suggestions on areas that could be improved upon.
- Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
- Lead supporting business subject matter experts and business system analysts in understanding the technical solution to the business requirements throughout the development, testing and implementation phases of new projects.
- Validate that newly developed functionality meets the technical requirements and does not break existing functionality.
- Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
- Review and analyze existing enterprise applications and related systems for effectiveness and efficiency, including DR, load balancing and system availability (99.99%).
- Develop strategies for improving these systems and work with relevant MIS teams to deliver on these strategies.
- Perform application tuning, configuration, monitoring and administration for major apps related to position.
- Plan, manage and implement new enterprise software solutions and integrations. Plan and coordinate testing of changes, upgrades, patches, new releases, and new services.
- Maintain system documentation, including various environments (production, test, dev, etc.) and maintenance schedules.
- Develop and manage working relationships with customers to acquire a sense of their information technology needs and develop a more in-depth knowledge of their business and processes.
- Manage vendor relationships including but not limited to account managers, operations managers, and technical support.
- Develop an in-depth understanding of all policies, procedures, standards, and operating processes associated with information technology areas.
- Critical response to financial systems availability, making business decisions on member/employee experience and software/hardware solutions to improve the infrastructure.
- Cultivate and disseminate knowledge of application-usage best practices.
- Provide Tier 3 support for enterprise systems and applications. Work with junior application analysts to train on handling Tier 2 and 3 issues.
- Develop, distribute, and coordinate in-depth end-user reviews for modified and new systems or applications.
- B.S. in Computer Sciences, Information Systems/Technology, or related field.
- Minimum 7 years of experience in Information Technology.
- Minimum 4 years of experience in enterprise application support or systems administration.
- Understanding of core Microsoft product stack, including Windows Server 2012/2016, Windows Workstation, Office Suite, Active Directory, DNS, Group Policies, and IIS.
- Fundamental understanding of three-tier application architecture.
- Familiarity with Client DNA core application stack, Automic, Velocity, Nautilus OnBase ECM, Compliance One, SQL Developer or TOAD, PCFS.
- Experience with scripting (XML, Xpath, Batch, PERL, SQL, PowerShell).
- Motivated towards constantly improving technical skills.
- Previous experience in credit unions or other financial institutions.
- ID: #23661897
- State: North Carolina Raleigh / durham / CH 27609 Raleigh / durham / CH USA
- City: Raleigh / durham / CH
- Salary: $80,000 - $90,000
- Job type: Permanent
- Showed: 2021-11-30
- Deadline: 2021-12-30
- Category: Technical support