Senior Implementation Consultant

The Senior Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. The customer base will be mid-market and enterprise healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. WHAT YOU’LL DO:Manage the customer implementation of the Relias Platform for multiple solutionsCommanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teamsDeveloping detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plansUtilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally o Identifying and managing risks and issues, and working with internal teams for mitigationLead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budgetDeveloping and fostering positive relationships and building rapport with customersUtilizing current and best practice implementation documentation and toolkitsConfigure contracted products and solutions to customer specificationsProviding technical support to customers throughout the duration of the implementation as requiredConducting platform training sessions in various settings for internal and external customers as requiredEnsure process documentation is developed and maintainedEnsure department SharePoint site is kept up to dateAct as liaison to other departments as assignedAssist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)RFP response supportOther duties as assigned