Senior It Program Manager- Charlotte/remote

Compass Group The Americas Division
Charlotte, NC
07 Jun 2024

Vacancy expired!

Compass Corporate A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

ABOUT US

Compass Digital Labs is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.

We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user's actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of 'What If?' and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it's fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.

Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2018, Compass Group was named one of the Best Employers for Diversity, and in 2016 Fortune Magazine listed it as one of their 50 Companies Changing the World for their measurable social impact and innovation within Foodservice.

JOB SUMMARY

The Senior Program Manager is responsible for managing a portfolio of IT and technology innovation programs serving multiple healthcare related business sectors within the Compass Group organization while ensuring business value meets or exceeds stakeholder expectations. This includes ensuring programs are aligned with the Compass strategic business plan and have business sector sponsorship, appropriate business cases and measurable benefits. To be successful in this role, the Sr. Program Manager must possess creative energy and passion for delivering complex innovative product solutions. This role reports directly to the Sr Manager of Healthcare Application Development.

KEY AREAS OF RESPONSIBILITY: Oversee the creation and execution of the portfolio of programs driven by multiple business sectors within the organization while ensuring the realization of benefits within the time, cost, and quality constraints.

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Ensure efficient and effective execution of the programs leveraging the IT standard tools/processes.
  • Govern key programs across multiple business sectors.
  • Maintain the overall roadmap and planning for assigned programs.
  • Build business cases and defined success criteria for the project prior to project approval.
  • Conduct program status meetings and communicate status at various levels within the organization as required.
  • Deliver information to senior leadership and internal business partners in a clear and concise fashion.
  • Advise Project Managers on the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverables, budgets, risks and communications. Assess the performance of programs, projects and project managers.
  • Manage the creation and change management of the overall portfolio with a focus on benefits.
  • Consistently find ways to solve business partner problems with effective solutions that minimize effort yet produce high value solutions.
  • Manage a portfolio of diverse projects/programs including interdependencies between the work streams and business sectors.
  • Drive cross-functional team members to develop detailed project schedules and milestones, project plans, budgets, scope, and timeline.
  • Develop program budgets and integrate program costs into the organization-level budgets and financial forecasts.
  • Ensure effective team identification of project risks, issues, assumptions and dependencies; acts as an escalation point for the team and implement effective mitigation strategies by taking corrective action to achieve resolution and project goals.
  • Ensure the Process and Tools are in alignment
  • Ensure the initiation and closure of programs/projects are properly executed and reflected in the project management and time reporting tools.
  • Provide leadership and strategic direction to the project team.
  • Manage external delivery partners and contractors as required.

BASIC REQUIREMENTS

  • 7 + years of experience in technology program management (Wireless, Hospitality, Application Development, Healthcare IT)
  • BA/BS in Computer Science, MIS, Business or related discipline
  • Strong project management, negotiation, customer service and organizational skills
  • Demonstrated effective program management experience (Product Development, Solution Implementation)
  • High level of experience developing and managing project timelines, resources, vendors, and budgetary requirements for large, complex projects.
  • Strong problem solving skills with ability to convert abstract ideas into tangible results
  • Strong focus on delivering a quality customer experience
  • Proven ability to manage in a matrix environment and partner with IT and business area representatives in leading and supporting development and deployment activities
  • Excellent soft skills such as leadership, communication, facilitation, listening and collaborative skills
  • Ability to travel occasionally

PREFERRED REQUIREMENTS

  • High level of experience with Healthcare Technologies including EMR systems, HIPAA, SOC2
  • PMI PMP Project Management Professional Certification
  • ITIL Certification
  • Agile Software delivery methodology experience
  • Proficient in MS Project
  • Proven background in application and new product development methodologies, SDLC, Agile, Scrum, and other IT industry standards.
  • Ability to analyze and review programming code such as Java, Javascript, and SQL
  • Knowledge of modern APM and DevOps tools
  • Knowledge of AWS platforms and services
  • Preferred work location is Charlotte, NC - but open to remote work from any U.S. location for a strong candidate.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
Req ID: 930888

Compass Corporate

Joel Riet

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