Service Delivery Manager

26 Mar 2024

Vacancy expired!

Hi, I am Lakshmi Priya from S2S Soft. Hope you are doing well, Kindly let me know if you are interested for the below position.

Role : Service Delivery Manager

Location : Salisbury, NC

Job Description – Regional Service Delivery Manager (RSDM)

Mandatory Certification – ITIL, CCNP/CCIE

Excellent Communication and Presentation Skills :The position of a RSDM is responsible for the ongoing network operations management. The ideal candidate would have In-depth experience in Network Operations Services Delivery, Managing Stakeholder – Customer Relationship, Customer Communication and Escalation Management.Hands on experience and technical orientation in networking technologies, such as routing, switching, wireless networking, managing heterogeneous and complex environment will be an advantage.

Skill Set Requirements :
  • Bachelor’s degree or equivalent experience.
  • Strong Leadership skills.
  • Strong Communications & Presentation Skills (Verbal and Written)
  • Enterprise Client Experience.
  • Financial Business acumen.
  • Ability to foster relationships and present to C-Levels within the Client Organization.
  • Advanced skills in Microsoft Office product suite (PowerPoint, Excel & Word).
  • Familiarity with Customer Premise Equipment (CPE) and network elements.
  • Experience in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications. Monitoring Tools
  • Ability to manage and negotiate with required internal and external organizations.

Key Responsibilities include :
  • The Regional Service Delivery Manager will manage and oversee Network Operations for customer - assigned sector. This position is responsible for Operations and Delivery commitments and Resources to ensure profitability for HCL is achieved, customer satisfaction is met, and global corporate policies are adhered to.
  • Regular and Proactive customer communications to ensure all customer concerns are addressed readily.
  • Own and Drive governance framework committed under service levels agreement and contracts.
  • Maintain and publish status reports for Incidents, Service Requests and Estimation/Solutions.
  • Ensure all reports are developed and distributed as required by the contract.
  • Serve as the senior-level escalation point for network operations to resolve critical incidents
  • Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
Regards,

Lakshmi Priya

Technical Recruiter

S2S SOFT LLCFax –

7567 Amador Valley Blvd #111, Dublin, CA, 94568

Disclaimer: You received this message in response to your interest in such jobs or your past interaction with our company. If you have received this email in error or prefer not to receive such emails in the future, please reply with “REMOVE” in the subject line. All remove requests will be honored ASAP. We sincerely apologize for any inconvenience caused

  • ID: #49555000
  • State: North Carolina Salisbury 28144 Salisbury USA
  • City: Salisbury
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2023-03-26
  • Deadline: 2023-05-23
  • Category: Et cetera