Service Desk Lead

29 May 2024

Vacancy expired!

Job#: 1343698

Job Description: Our client is seeking a Service Desk Lead to sit onsite in Fayetteville, NC. Qualified candidates must currently hold a secret level clearance or higher and a security+ certification to be considered. To apply, please email your resume to Cameron at Job Description

Responsible for managing the team who does the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager ( SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot. Resolves and tracks incidents using a ticketing system.

Knowledge, Skills and Abilities
  • Prior experience managing a team/Lead experience
  • Analytical, result-orientated, creative problem solver
  • Driven by quality and teamwork
  • MS Windows 7/10 Operating System
  • Microsoft Office 2010 or later
  • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
  • Experience with VPN technologies
  • Experience with virtualization technology (VMware) desired
  • Experience with Mobile Device Management Solutions (Mobile Iron, Intune Meraki) desired
  • Experience with configuration of Android and iPhones
    • Help Desk Institute (HDI) Certification a plus DoD 8570 compliant for IAT Level II
    • 2-4 years desktop support or similar experience required
    • Effective communications and listening skills
    • Detail oriented with superior organization skills
    • Self-motivated and able to work independently and take initiative in identifying and addressing challenges
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

  • ID: #50017780
  • State: North Carolina Fayetteville 28301 Fayetteville USA
  • City: Fayetteville
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2023-05-29
  • Deadline: 2023-07-27
  • Category: Et cetera