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Job Description:The Primary Responsibility of the CDL Digital Care Solution Analyst is Providing Point-of-Sale (POS) and Mobile Configuration and Reporting Support to Compass Units Using CDL Front of House Technology Hosted POS and App Solutions. Additionally, This Role Assists with Technical Issue Resolution and Application Updates for the CDL Front of House Technology Solutions. We need a candidate that is about helping others, creating something, finishing something, doing whatever it takes to succeed and making the team better. Working Relationships:• Reports to the CDL Digital Care Manager• Interface with Unit Operations and Client Personnel• Interface with Technology Delivery Managers (TDM), Sector Relations, and other CDL teams• Interface with Broadband Support, Treasury, and Other Compass STG and Corporate Teams• Interface with External Vendors for Applicable Systems• Interface with guests using the mobile apps Primary Job Duties:• Manage, Track and Complete Hosted POS and Mobile Configuration and Report Requests Received Via Phone or Ticketing System for Existing Units• Resolve Hosted POS and Mobile Configuration and Reporting Issues Escalated through Vendor Help Desks• Edit and Verify Data Imports and Exports Meet Standard File Specifications• Perform requested Updates to Standard Database Content• Uphold Standard Database Integrity for Hosted Point of Sale and Mobile Solutions Requirements:• Strong Knowledge of Point of Sale Solutions and Mobile Technologies – Back of House Configuration experience required – restaurant industry – POS Systems preferred are Agilysys, Nextep, or Volante;• Customer Service/Help Desk/Remote Support Experience or Equivalent• Strong Written and Oral Communication and Interpersonal Skills• Ability to Effectively Prioritize and Execute Multiple Concurrent Tasks• Strong Analytical Thinking and Problem-Solving Capabilities.• Ability to Quickly Adapt to Shifting Priorities, Demands and Timelines• Basic Knowledge of Computer Network Infrastructure Design and Communications Note from ManagerI would like video interviews. Questions at the bottom. Should be a live interview with an interviewee and interviewer. Candidate should not be prepped before hand with knowledge of the questions. The video interview will be the deciding factor. There are no additional interviews. Vendors can email me questions, but I will not have a formal meeting.