Solutions Engineer (USA Remote)

Serves the Global Team within Revenue Operations by promoting the center of excellence model in setting processes and procedures for other functional teams. Provides sales adjacent support and has in-depth functional and technical knowledge of products and platforms, providing consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer to accept or develop their service with the Company. This includes providing bespoke tailored product conversations, working on procurement documentation, attending meetings, and attending conferences/events as needed. Role ResponsibilitiesPromotes best practices of product usage and knowledge dissemination from the central global team to other Go-to-Market (GTM) functional areasProvides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectivesWorking with Sales Enablement, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solutionDraft and respond to functional and technical elements of proposal requests including RFIs/RFPs for the GTM teams; support any tenders or procurement documentationResponsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales processTravel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwardsWork with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdlesWork with Customer Success and Sales teams to manage the Trial/Pilot programs for prospective clients in the sales cycleResponsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business