Sr Product Delivery Manager - Design

SPECTRUM
Charlotte, NC
14 Sep 2024

Vacancy expired!

JOB SUMMARYThis Sr. Product Delivery Manager will be responsible for driving, shaping, and refining the design operations for a dynamic design team here at Charter. Aligning heavily with the company objectives and goals, this leader will be passionate about defining and improving Charter customer and employee experience. The Sr. Product Delivery Manager will play a key role in initiating projects through discovery, ideation, research, problem solving, and design-thinking alongside the product design team, product owners, executives and stakeholders. Most importantly, this role will lead cross-team communication strategies to ensure our technology partners and designers are in alignment throughout the phases of our projects.

MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Develop processes and templates to help product designers work more efficiently and effectively; educate the team and partners on the design process. Drive established project management processes and methodologies to ensure delivery of approved project scope on time and within budget while meeting or exceeding quality standards and customer expectations.Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, conducting quality reviews, and managing functional, quality, timeline issues appropriately.Develop options and recommendations to drive critical decisions.Responsible for tracking key project milestones and adjusting project and/or resource plans as necessary.Ensure project documents are complete, current, and appropriately maintained.Responsible for appropriate communication with all stakeholders and product owners in the delivery of the work effort being managed.Proactively meets with the internal customers of an assigned project to provide project status updates and reporting and to gather project-related feedback.Ensure timelines and quality of third party vendor and internal project deliverables.Responsible for understanding complex, technical projects.Collaborate with cross-functional teams to optimize delivery timelines.

REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishExperience working in or with a product design team Familiar and comfortable with a the design-thinking process Proven ability to communicate orally and in writing in a clear and straightforward mannerProven ability to prioritize and organize effectivelyProven ability to define key performance indicators/metricsProven ability to analyze and interpret dataProven ability to show judgment and initiative to accomplish job dutiesProven ability to develop strong working relationships with peers and project membersProven ability to document, prepare, and deliver data-driven presentationsAbility to deliver presentations to various levels of the organizationProven ability to manage and control project budgetsProven ability to implement project plans and monitor progress, resource usage and qualityProven ability to conduct risk assessments and develop plans for eliminating or mitigating the risks identifiedIn-depth understanding of multiple project management disciplinesIn-depth understanding of design, research, and the various roles within a product design lifecycle Word processing, spreadsheet, and project management software expertise

Required EducationBachelor's degree or equivalent in a technical field or work experience

Required Related Work Experience and Number of YearsProject Management experience - 5

PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of design tools, such as Figma, Sketch, XD Experience working with UX research teams Experience working with accessibility requirements and accessibility teams Experience working with development teams

WORKING CONDITIONSHybrid Schedule and Office Environment#LI-RC1 MPD348 318631-3 318631BR
  • ID: #45686519
  • State: North Carolina Charlotte 28244 Charlotte USA
  • City: Charlotte
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-09-14
  • Deadline: 2022-11-04
  • Category: Et cetera