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NTT DATA's Client is currently seeking a Sr. Program Manager - Genesys Implementation to join their team in Wilmington, North Carolina (US-NC), United States (US). This is open to 100% REMOTE candidates as well.Job Responsibilities:
- Define Genesys Cloud implementation program scope, assess impact, determine implementation approach determine schedule, budget working with IT and Business stakeholders
- Establishing PMO office for various global implementation rollout with effective governance, accountability, oversight, and reporting.
- Actively collaborate with the cross functional team, vendors and technical teams and help prioritize implementation working with business stakeholders
- Lead the multiyear Genesys rollout supporting the customers for post and pre drug approvals to provide the medical information in a highly regulated environment.
- Effectively utilize the PM Framework, leveraging the tools like Plan view and other collaboration tools like MS Teams for increased productivity.
- Manage multiple site expansion projects (internal, external, & for multiple divisions) in parallel, with regular monitoring, reporting of the program to Sr Leadership and pivot when required.
- Lead team including other Project Managers to resolve all program/project issues and constraints, effectively communicate, manage expectations, and resolve conflicts collaborating closely with team and leadership.
- Build and execute operational and technical project plans, facilitate all project gate reviews, and effectively escalate issues for the program success
- Align to business and IT priorities by effectively leveraging waterfall, iterative and Agile methodologies, with a strong can-do attitude to deliver
- Actively manage scope and change aligning to business priorities, identify risks and issues, prioritize conflicting needs, handle matters expeditiously and proactively, follow-through on projects to successful completion with minimal guidance, often with deadline pressures.
- Provide regular status update to the Leadership and Management team with constant drive to make improvements to the outcomes.
- Effectively communicate, demonstrate flexibility to support new projects and adaptable to collaborate with global teams in different time zones and cultures, in a dynamic and evolving environment.
- Bachelor's degree in business, computer science, or Information Technology
- Minimum 7 years of experience as IT Program Manager
- Minimum 3 years of experience in Genesys implementation
- Project Management Certification
- Experience as Program Manager leading infrastructure/Genesys call center expansion leveraging latest Cloud with focus on improving Customer Experience.
- Experience in Call Center BPO implementation working with Business partners.
- Experience in the Life Science or Pharmaceutical industries
- Experience implementing advanced site expansion capabilities with relevant Integration and Information security.
- Position is based in Wilmington, NC. Open to Remote candidates, preferably on the East Coast.
- Travel to client site required per demand.
- ID: #44748771
- State: North Carolina Wilmington 92121 Wilmington USA
- City: Wilmington
- Salary: $75 hr
- Job type: Contract
- Showed: 2022-08-10
- Deadline: 2022-10-08
- Category: Et cetera