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- Assist end users on site with inquiries and incidents/problems.
- Take ownership of problems until full resolution
- Provide solutions as appropriate on the spot.
- Provide follow-up to the user on the status of the problem until resolution.
- Verify problem resolution prior to closure.
- Escalate the problem as required.
- Record incident in the Panaya system
- Escalate issue resolution with Hypercare Command Centre and other NAMT Hypercare resources.
- Provide advanced problem resolution for Level 1 problems as escalated.
- Determine the functional area of the problem being reported, e.g. process, data, systems, training, etc.
- Provide detailed analysis of the problem.
- Logistics and distribution
- Delivery processing
- Outbound delivery processing
- Shipping, (via Process Weaver)
- Returning goods to factory
- Plant Warehouse Management
- Inbound Processing
- Putaway Process
- Outbound Processing
- Stock Removal Process
- Goods Movements
- Shop floor Replenishment
- Physical inventory
- Cycle Counting
- Material Management
- Supply Planning
- Item Creation (via Fletch)
- ID: #49503572
- State: North Carolina Cary 27511 Cary USA
- City: Cary
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-03-20
- Deadline: 2023-05-14
- Category: Et cetera