Systems Services & Support Engineer (Help Desk)

03 May 2024

Vacancy expired!

The Expertise You Have

  • BS or higher education in Computer Science or Software Engineering degree program.
  • 7+ years technical Systems Operations experience, preferably in an ITIL support capacity, Help Desk or similar role.
  • 7+ years’ experience in Linux/UNIX
  • Preferred Apache Tomcat web server administration & support experience
  • Experience using and supporting any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch
  • Experience with AWS Cloud migrations and managing applications in AWS
  • Expertise with Site Reliability Engineering ensuring long-term sustainability and operational resilience
  • CI/CD tools, AWS, scripting such as Python, Perl
  • Preferred experience with administrating Enterprise Messaging Products such as Kafka and TIBCO Enterprise Message Service

The Skills You Bring
  • Superb communication and crisis co-ordination skills
  • Any AWS certification is helpful. Architect / Developer / SysOps.
  • Demonstrated experience in supporting production environments for application built on technology components Java, Tomcat, Oracle & Informatica
  • Experience with Site Reliability Engineering SRE Best Practice
  • Experience with Shell scripting and Ansible automation
  • Multitask and being able to prioritize effectively
  • Strong analytical skills
  • Troubleshoot and resolve issues during Major or Minor incident call
  • Provide Level 1 and Level 2 Application support for production and non-production environments
  • Investigate and resolve system generated alerts
  • Investigate and resolve user raised incidents and service requests
  • Coordinate with different teams for incident resolution
  • Raise issues to engineering teams if issues are beyond scope

  • ID: #40147016
  • State: North Carolina Durham 27701 Durham USA
  • City: Durham
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-05-03
  • Deadline: 2022-07-01
  • Category: Et cetera