Technical Project Manager - SAP

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Job Title: Technical Project Manager with strong Techno-functional SAP CS/SD skills Location: Cary, NC Duration: 12+ months Job Description: The role of the Customer Services - Technical Project Manager with strong Techno-functional SAP CS/SD knowledge is to plan, execute, and finalize projects according to scope, deadline and budget, as well as manage ongoing IT operations activities by following ITIL Based ITSM Processes. This includes directing resources in a matrixed organization and coordinating the efforts of team members to deliver projects according to plan. The Technical Project Manager will also define the project's objectives, participate in projects planning and oversee quality control throughout its life cycle. Responsibilities:

• Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management, and stakeholders from Customer Services team.
• Facilitate Gap analysis and Business process mapping "As Is" vs "To Be" workshops with IT and Business Partners.
• Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company.
• Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
• Develop complete project plans and associated communications documents.
• Apply Siemens Healthineers project them to involved parties throughout project life cycle.
• Conduct project post-mortems and create a recommendations report in order to identify Successful and unsuccessful project elements.

• Help visualize big picture of End-to-End Service setup to provide technical design for project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web-based solutions.
• 10+ years of Technical Project Management experience in Customer Services area preferably in SAP SD and/or SAP CS modules. Hands-on expertise in SAP SD and/or CS modules required.
• Communicate with the business SMEs to understand the Customer Service processes and able to provide IT solutions.
• Communicate with App developers and SAP development team on various issues, changes, and projects.
• Participate in Release Management and Projects and write technical requirement specification documents to provide to UI App developers and SAP backend team.
• Experience of managing small to medium scale in different technologies like SAP, ServiceNow, Mobile technologies
• Documentation of Work specifications, co-ordinate and able to work with other IT departments for various projects or in resolving tickets/ issues.