Technical Support Specialist

SNI Technology
Charlotte, NC
01 Dec 2024

Vacancy expired!

Job Description

We are looking for an energetic, highly motivated

Technical Support Specialist with excellent communication skills to join our team and to provide support for internal and external customer support requests. You'll engage with customers, providing email/phone/chat/video support. You will collaborate with other team members to help troubleshoot and resolve issues.

Responsibilities
  • Provide outstanding technical customer support.
  • Use software tools to troubleshoot issues and support customers.
  • Use knowledge, research, judgment, troubleshooting, problem solving and professional discretion to answer customer's questions and solve issues.
  • Provide timely and accurate support while representing the organization in the most professional manner.
  • Prioritize customer support requests based on service priority and judgment.
  • Facilitate Zoom meetings to troubleshoot issues that require screen sharing.
  • Provide recommendations on increasing efficiency and enhancing customer satisfaction.
  • Perform QA/QC testing and reporting on products and services.

Experience
  • Experience with web-based platform support
  • Experience with CRM support/implementation/integration is nice to have
  • Experience with Microsoft Office products
  • Experience with Jira is nice to have

Benefits comprehensive benefit package including generous paid time off, a 15% contribution to a 403(b) and comprehensive health insurance.

Location Remote (prefer EST time zone)