Technical Support Specialist- L2

Your Team:In the Support team, our mission is to provide exceptional assistance and solutions to our clients, ensuring their satisfaction with our product. We strive to cultivate strong relationships, understand their needs thoroughly, and deliver timely, effective support that exceeds expectations.Your Role:

Be the first point of contact between Support and the client, mostly by email or instant messaging tools.

Respond to customer inquiries, investigate issues, and find solutions.

Monitor systems daily, coordinate repairs, and perform remote inspections, configuration changes, and maintenance.

Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application, and system software.

Analyze log files to identify errors and liaise with the Development team to troubleshoot complex issues.

Your Experience:

Sound practical experience in an ITIL / ITSM environment.

Working knowledge of Incident Management, Problem Management, Change Management, and Administration of Ticketing/Monitoring tools.

Ability to troubleshoot complex systems consisting of hardware and software.

Additional plus:

Working knowledge of Linux and terminal commands.

Experience with setup and debugging of network equipment.

Usage of Jira and Confluence.

Basic understanding of cloud computing.

Fluency in English.

Who you areYou are a reliable and dedicated team player with strong problem-solving skills, able to operate independently while maintaining a collaborative mindset. You possess an optimistic and resilient attitude, confidently navigating complexities with perseverance. With a keen focus on customer service excellence, you demonstrate initiative, take full responsibility for delivering high-quality support, and exhibit an analytical, proactive work style marked by attention to detail and structured approaches.Why you'll love Verity

Flexibility of a hybrid work environment

A great engineering culture, including flat hierarchies and a focus on joint responsibility and mutual trust and support

Working with a skilled, high-achieving, experienced, and fun team—with lots of opportunities to develop your professional career and grow with the company

401k program

Support towards medical/dental benefits

3 weeks PTO + public holidays

Are you ready for a great adventure? Learn more about who we are, what we do, and how we think at www.verity.net (http://www.verity.net/)We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed.Our talented people team are working extensively on each individual role and therefore we do not need the assistance from any recruitment agencies, thank you for your understanding.