Telecom Coordinator

Top Skills' Details1 year of experience in customer service with IT specific experience preferred- strong organization and communication skills requiredPreferred knowledge of the following: Microsoft Office, Strong communication both written and verbal, analytical, problem solving, and organizational skills- looking for excel skillsExperience with project coordination- attention to detailDescriptionOur client's project management team is looking to add a new data entry and customer service candidate to support with the goal of reducing the workload on the project managers and improving the company's ability to set up new locations more efficiently. They will be responsible for processing Network request for New, Move, and Closed sites. Responsible for requesting circuit quotes, ordering network equipment, scheduling site visits, communicating with the field, and documenting the process.Skillstelecommunication, project managementTop Skills Detailstelecommunication,project managementAdditional Skills & QualificationsProcess network request through Project Management System Review incoming network request and assign appropriate tasks Record all incoming and outgoing communications on the service request Record all Network site information on the service requestVendor Coordination Request circuit quotes from approved vendors Manage costs through competitive quote analysis Coordinate site visits between vendors and field employees Order network hardware from approved vendors Escalate to Telecom leadership if vendor is not meeting expectationsInternal Communication Schedule site test and turn up with needed internal teams Coordinate with internal NOC team to assign a resource for site test and turn up Provide regular updates to the field concerning their network requestProcess Documentation Document interactions with field employees to improve future support Identify process areas lacking in documentation Coordinate with Telecom Projects team to update existing process documentsExperience LevelEntry LevelPay and BenefitsThe pay range for this position is $27.00 - $32.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Charlotte,NC.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.