Administrative Care Manager

09 Apr 2024

Vacancy expired!

Job Description

MGA Homecare is seeking a healthcare administrative professional with proven experience in managing client and employee relationships as it pertains to non-clinical oversight. This Administrative Care Manager reports to the local site Administrator and is responsible for the recruitment of external field staff and management of the non-clinical operationsExperience with Microsoft Office, EHR’s, scheduling software, and general office machines and internet usage required. The position is based in Raleigh and is not a remote position. Local travel may be required as needed to support the clinical team.

Most importantly, we are seeking a team member that is a great fit to our culture of adaptability, discipline, supportiveness, and creativity

to support opportunities for career growth with MGA Homecare.

  • Recruit new candidates and manage current field staff.
    • Trains new employees and provides assistance in orientation.
    • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
    • Negotiates salaries with candidates/external employees.
    • Completes requested schedules for staff, pending authorization.
    • Assists with external employees time and attendance issues.
    • Verifies time sheets against schedule.
    • Adheres to client confidentiality at all times.
    • Rotates shifts as part of the on-call schedule
    • Schedules new admissions, giving non-clinical information to caregivers.
    • Manages client’s care schedules.
  • Provides customer service to both clients and external employees.
  • Accompany the Clinical Case Manager to 60-day recertification visits at the client’s home, as requested by supervisor.
  • Collaborate with recruiting team to address long and short-term client staffing needs.
  • In collaboration with DOCS and clinical team, assist in setting up the meet and greet process, staff- patient interviews, and new admissions.
  • Work with local RCM to ensure that authorization for services is in place prior to staffing and that accurate utilization of hours occurs on a weekly basis.
  • Supports and executes the mission, ethics, and goals of the company effectively.
  • Demonstrate strong operational knowledge of payer source requirements, state Medicaid system, MGA software systems, internal processes, policies, and procedures.
  • Appropriately communicate and escalate to management issues that arise with clients and/or field staff.
  • Monitor and improve missing/late notes, overtime, missed coverage, and gross profit margins.
    • Represents themselves in a positive and professional manner in the company and community.
    • Adheres to dress code with a clean and neat professional appearance.
    • Reports on time and as scheduled in order to complete work within designated time.
    • Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Qualifications

  • Associate's Degree in Healthcare related field of study
  • 2+ years’ experience in a customer service role
  • 1+ years’ experience in management position preferred
  • Current state driver’s license and automobile insurance
  • Enthusiastic, reliable, and independent self-starter with strong organizational, decision making, problem solving and creative thinking skills
  • Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team
  • Honest, high level of work ethic and integrity, assertive and strong desire to succeed
  • Ability to effectively communicate in English- verbal and written (additional languages preferred)

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Holidays

  • ID: #38314535
  • State: North Dakota Raleigh 58564 Raleigh USA
  • City: Raleigh
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2022-04-09
  • Deadline: 2022-06-07
  • Category: Et cetera