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Job Description
MGA Homecare is seeking a healthcare administrative professional with proven experience in managing client and employee relationships as it pertains to non-clinical oversight. This Administrative Care Manager reports to the local site Administrator and is responsible for the recruitment of external field staff and management of the non-clinical operationsExperience with Microsoft Office, EHR’s, scheduling software, and general office machines and internet usage required. The position is based in Raleigh and is not a remote position. Local travel may be required as needed to support the clinical team.
Most importantly, we are seeking a team member that is a great fit to our culture of adaptability, discipline, supportiveness, and creativity to support opportunities for career growth with MGA Homecare.- Recruit new candidates and manage current field staff.
- Trains new employees and provides assistance in orientation.
- Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
- Negotiates salaries with candidates/external employees.
- Completes requested schedules for staff, pending authorization.
- Assists with external employees time and attendance issues.
- Verifies time sheets against schedule.
- Adheres to client confidentiality at all times.
- Rotates shifts as part of the on-call schedule
- Schedules new admissions, giving non-clinical information to caregivers.
- Manages client’s care schedules.
- Provides customer service to both clients and external employees.
- Accompany the Clinical Case Manager to 60-day recertification visits at the client’s home, as requested by supervisor.
- Collaborate with recruiting team to address long and short-term client staffing needs.
- In collaboration with DOCS and clinical team, assist in setting up the meet and greet process, staff- patient interviews, and new admissions.
- Work with local RCM to ensure that authorization for services is in place prior to staffing and that accurate utilization of hours occurs on a weekly basis.
- Supports and executes the mission, ethics, and goals of the company effectively.
- Demonstrate strong operational knowledge of payer source requirements, state Medicaid system, MGA software systems, internal processes, policies, and procedures.
- Appropriately communicate and escalate to management issues that arise with clients and/or field staff.
- Monitor and improve missing/late notes, overtime, missed coverage, and gross profit margins.
- Represents themselves in a positive and professional manner in the company and community.
- Adheres to dress code with a clean and neat professional appearance.
- Reports on time and as scheduled in order to complete work within designated time.
- Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
Qualifications
- Associate's Degree in Healthcare related field of study
- 2+ years’ experience in a customer service role
- 1+ years’ experience in management position preferred
- Current state driver’s license and automobile insurance
- Enthusiastic, reliable, and independent self-starter with strong organizational, decision making, problem solving and creative thinking skills
- Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team
- Honest, high level of work ethic and integrity, assertive and strong desire to succeed
- Ability to effectively communicate in English- verbal and written (additional languages preferred)
Additional Information
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- ID: #38314535
- State: North Dakota Raleigh 58564 Raleigh USA
- City: Raleigh
- Salary: USD TBD TBD
- Job type: Full-time
- Showed: 2022-04-09
- Deadline: 2022-06-07
- Category: Et cetera