Client Services Manager

09 Apr 2024

Vacancy expired!

Job Description

MGA Homecare is seeking a healthcare administrative professional with proven experience in managing client and employee relationships as it pertains to non-clinical oversight. This position will be instrumental in collaborating with the inter-disciplinary team to provide the best experiences and outcomes for our families, patients, and employees. Healthcare experience, preferably in home healthcare is preferred. Experience with Microsoft Office, EHR’s, scheduling software, and general office machines and internet usage required. The position is based in Charlotte and is not a remote position. Local travel may be required as needed to support the clinical team.

Most importantly, we are seeking a team member that is a great fit to our culture of adaptability, discipline, supportiveness, and creativity

to support opportunities for career growth with MGA Homecare.

  • Establish effective communication & utilize critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
  • Build strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
  • Set proper and realistic expectations with clients regarding MGA’s service capabilities.
  • Create weekly/monthly staffing schedules that accurately reflect client’s preferences and communicate with all parties involved.
  • Appropriately log all non-clinical client & field staff complaints in accordance with MGA policy.
  • Document all client communication and activities related to the staffing of open shifts.
  • Collaborate with recruiting team to address long and short-term staffing needs by communicating client specific requests.
  • Coordinate the caregiver with client interview process to ensure appropriate field staff placement.
  • Verify that authorization for services is in place prior to staffing and that an accurate utilization of hours based on the client’s preferences occurs on a weekly basis.
  • Demonstrate working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies, and procedures.
  • Communicate and escalates all client and field staff issues to management in accordance with MGA Policy.
  • Participate in the on-call rotation for after-hours service issues.
  • Monitor missing/late field eCharts, overtime, missed coverage, and gross profit margins and takes steps to improve results.

Qualifications

  • Bachelor’s Degree in Business, HR, Social Services, or Healthcare Management preferred
  • LPNs or CNA’s with administrative and management/leadership experience are encouraged to apply.
  • 2+ years’ experience in a customer service role
  • 1+ years’ experience in management position preferred
  • Current state driver’s license and automobile insurance
  • Enthusiastic, reliable, and independent self-starter with strong organizational, decision making, problem solving and creative thinking skills
  • Ability to multi-task and shift priorities as needed and work as an individual contributor as well as part of a team
  • Honest, high level of work ethic and integrity, assertive and strong desire to succeed

Additional Information

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Holidays

  • ID: #38314534
  • State: North Dakota Charlotte 00000 Charlotte USA
  • City: Charlotte
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2022-04-09
  • Deadline: 2022-06-07
  • Category: Et cetera