Collections Specialist

We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes. You will be responsible for collecting revenues owed from business customers. Your will also assist with basic billing inquiries and disputes based on customer feedback related to their invoices. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customers concerns to ensure prompt payment.  Come help us build the best and fastest fiber-optic network in America!As a Collections Specialist, you will have the following duties:Receive inbound calls from Brightspeed business customers for collections, payment arrangements, and simple billing inquiresMeet established collection objectives monthlyCollect and manage past due accounts for moderate to large sized business customersUse various computer systems simultaneouslyBuild and maintain strong customer relationships and problem solve with the customerPreparation of monthly collection reports and recommendations on credit memos and write off activitiesCollaborate with sales, customer service, billing operations, and AR teams in reconciling accountsReview and comprehend contractual agreements with customers that govern the servicing relationship